Shipping Policy

Order Processing

Orders are processed within 1–2 business days, excluding weekends and holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Complimentary Standard Shipping

We offer complimentary standard shipping on qualifying orders that meet the following minimum amounts, calculated after discounts:

Order currency	Minimum order amount
Canadian dollars (CAD)	CAD $80
US dollars (USD)	USD $80
Hong Kong dollars (HKD)	HKD $1,170
Chinese yuan (CNY)	CNY ¥1,050
British pounds (GBP)	GBP £110
Euros (EUR)	EUR €130

Standard Shipping

Standard delivery normally takes 5–7 business days after dispatch, depending on the destination. This delivery estimate is in addition to order processing time.

For orders below the complimentary shipping threshold:

• CAD orders below CAD $80: CAD $10 for standard shipping.

• USD orders below USD $80: USD $10 for standard shipping.

For other currencies and destinations, please check the available shipping options and charges at checkout.

Express Shipping

Where available, express shipping costs:

• CAD $20 for orders placed in Canadian dollars.

• USD $20 for orders placed in US dollars.

Please check checkout for the shipping services available for your destination.

Delivery Estimates

Delivery times are estimates. Shipping options, delivery timelines, and available services may vary based on destination, carrier availability, customs processing, and local conditions.

Order Tracking

Your dispatch confirmation email includes tracking information so you can follow your shipment’s progress.

If you need assistance with your delivery, please visit our Contact page or use live chat on orvielle.com.

Returns and Exchanges

For return eligibility, return shipping costs, and instructions on submitting a request, please refer to our Return and Refund Policy.