Return and Refund Policy

At Orvielle, we accept eligible returns and exchanges within 30 days of delivery or pickup.

Return Eligibility

To qualify for a return or exchange, items must be:

• Unworn, unused, and undamaged.

• In their original packaging, with all applicable tags, cards, pouches, and accessories.

• Complete and in resellable condition.

For hygiene reasons, earrings must be completely unworn and returned in their original condition.

Orvielle may decline returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Personalized, engraved, or monogrammed pieces.

• Custom-made pieces.

• Items marked final sale.

• Gift cards.

• Jewelry Care Kits.

How to Start a Return or Exchange

Submit your request through your Orvielle account:

1. Sign in to your account.

2. Go to Orders and open the relevant order.

3. Click Start a Return on an eligible order.

4. Follow the on-screen instructions to select your items, provide a reason, and submit your request.

For a size exchange, include the size you would like in your request details.

Return and exchange requests must be submitted through your account rather than by email. If you need help accessing your account or submitting a request, contact us through live chat on orvielle.com.

Return Shipping

Canada and the United States

Orvielle provides one complimentary return shipping label for eligible returns and size exchanges within Canada and the United States.

Other International Destinations

Customers outside Canada and the United States are responsible for return shipping costs. A [CURRENCY] $30 return shipping fee will be deducted from the refund.

Damaged, Defective, or Incorrect Items

Orvielle covers approved return shipping costs for damaged, defective, or incorrect items in all eligible shipping destinations.

Preparing Your Return

Return your item in its original packaging with all applicable tags, cards, pouches, and accessories. Pack everything securely to protect it during shipping, and follow the return instructions provided.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the return is due to an Orvielle error or the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please report the issue within 7 days of delivery through live chat on orvielle.com. Provide your order number and clear photos of the item and packaging so our team can assist you.

To submit a return request, follow the account instructions above.

Items Returned by Mistake

If you accidentally return an item that is not from Orvielle, contact our live customer support team as soon as possible.

Orvielle is not responsible for non-Orvielle items mistakenly sent to us and cannot guarantee that these items can be located, stored, or returned.